Quality Inn
Reviews and Complaints
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Verified Reviewer | Oklahoma City, OklahomaI was charged $100 for weed smell I'm the room and I don't some weed or cigarettes
User's recommendation: Not to mess with no quality inn in Santa Fe because they got prostitution in the back of the hotel and they take your money for for a lie listening to some people it could have been a room next door to me you didn't have to be my room
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Verified Reviewer | Charlotte, North CarolinaComplaining nt
User's recommendation: Don’t stay here
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Verified Buyer | Gordonsville, TennesseeBrake in
- Poor security
Preferred solution: Full refund
Roach infested room
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Verified Reviewer | Philadelphia, PennsylvaniaRespectful and Kind
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Verified ReviewerAwful experience. Worse ever.
This Adrian Maldonado, I spent a night at Quality Inn Escondido, was on September de 2nd. I had arrive very late around midnight, the room was the 108.
The problem I had was the room was infected with cockroaches, it where everywhere into de room some big where in the middle in the room and the small ones came out of the bathroom and over the sink, was terrible disgusting. I told about to the person in charge and he was ashamed but it looks was the last room available, that was unacceptable because I had paid the room in advance that shouldnt happened. This person told me that for compensate the awful inconvenience it could be possible you can make a refund and a really hope you can do it as much as you can.
Let me know if theres something you want to do. I did may reservations through Expedia and my number of itinerary was 726448****8620.
Preferred solution: Full refund
User's recommendation: Don’t go there. Save your money and tranquility.
This review is for a *** poor stay that my pregnant wife and I had!
I was triple charged for my stay and when I called to talk to a manager they told me I had to wait a whole day because there wasnt one there nor could they get ahold of one. The room we stayed in looked terrible.
There were holes in the wall you couldnt use the bathroom because when you flushed the toilet it would overflow into the floor. Then when it did over flow I was asked if I had my own plunger and to not use my towels to clean it up because they had no extras.
My poor pregnant wife was miserable the whole time and I can guarantee well never stay at another quality inn and Ill make sure to tell everyone I know the same thing. The only good experience I had was the corporate service person I spoke to on the phone when filling a complaint against them for being charged three times for a *** stay in a terrible place.
- Not a single extra towel
- Everything was gross and dirty
- You better have your own plunger
Preferred solution: What I would really like from this company is to crack down on their hotels to make sure they are operating as they should and not some sketchy garbage hotel that is honestly disgusting to sleep in.
User's recommendation: I recommend you refund your room and book through another company for a different hotel!
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Verified Reviewer | Bonney Lake, WashingtonManager was very rude yelled at me called me a liar
User's recommendation: Unless they get a new manager don't go
Trouble checking in took 3 hours because the girl at the desk didn't know what she was doing
User's recommendation: Don't stay at that motel
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Verified Reviewer | Brighton, ColoradoNo water no help
Absolutely no contact from quality inn one hundred percent ignored
The lack of customer service
- Cheap rate son
- Lies and deceptions
Preferred solution: Full refund
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Verified Reviewer | Burbank, CaliforniaA dispute
The Management of Quality inn Suites in Burbank CA Took $226.00 unauthorized US dollars from my account I was charged twice actually. I made a booking for the one on Century in Los Angeles Ca, and was Charged 135 + a $100 deposit then I was charged again because the taxi took me all the way to Burbank CA and dropped me off at the Quality inn out there not the one i booked so i had to cancel my reservation.
Why? The reason is when I wanted to check out so I can take that money to the other reservation they told that I can checkout but they will not give me my refund or my deposit. I feel threatened for my life, Violated, racially discriminated and completely treated like a fraud.
I need and want my surety bonds back for the inconvenience because honestly I want to sue The Quality Inn but I am willing to take a settlement of $2000 and not take this to the press or into legal matters. Thank you.
- Nice view and privacy
- Fraudulent
Preferred solution: Full refund
User's recommendation: Please don't go here unless you want to be treated like a fraud
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Verified ReviewerCANCELLATION/REFUND
they never paid me back and they ignored me
Preferred solution: Full refund
User's recommendation: I wouldn't advise know one to stay here or book it will be problems
I stayed at the Quality Inn in Erie, pa the beginning of August
- Close to casino and zoo
- Filth
Preferred solution: The condition improved
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Verified Reviewer | Grand Rapids, MichiganResolved: My last stay
Company resolved the issue.
They charged me more than what I booked the room for. All the hallways had drywall dust on the floor. The room door was so bad I could barely get in the room. The bathroom door *** was broken and locked me in the bathroom.
The food tastes like it was freezer burnt.
The pool has so much chlorine in it it made our feet raw. And after all that all they offered was an apology and 15% off my next stay like is ever rent a room there again...I would rather sleep in my car
Preferred solution: Price reduction
User's recommendation: Definitely would look elsewhere
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Verified Reviewer | Centerville, TennesseeBecause they accepted a virtual pay thru 3rd party hopper with out me checking ing nor did I stay at that hotel , n refuse to give me or refund my account
- Conartist and crooks
Preferred solution: Full refund
User's recommendation: Do not stay at this hotel they are crooks
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You needed to have spoken with the GM (general manager) or the owners. I see this hotel has horrible online reviews and previous guests have taken photos of roaches.
I would never stay at this place. Good luck!