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Contact Quality Inn Customer Service

How to Reach a Person at Quality Inn

Verified Contact Information

Toll-Free Number:

  • 1-800-300-8800
Call Now
Send Message

Legal:

privacyinquiry@choicehotels.com
Privacy Inquiries
responsibledisclosure@choicehotels.com
Responsible disclosure/vulnerability disclosure process
trademarks@choicehotels.com
Trademark Inquiries

Quality Inn Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Quality Inn Phone Number
1 (800) 300-8800
Average Hold Time
00:01:23
Average Calls duration
5 minutes
Most Popular Quality Inn Email Address
privacyinquiry@choicehotels.com
Quality Inn Live Agent Availability
19% of callers successfully reach a real person
Issue Resolution Rate
Low (7% reported full resolution)
View full overview

How to Contact Quality Inn Customer Service?

The company's toll-free number, also the Quality Inn Corporate Office phone number, is 1-800-300-8800. This helpline is available 24 hours a day, seven days a week. So you can call this number with your questions and concerns.

Quality Inn (and Choice Hotels) can be contacted by email for those who prefer a written form of communication. One address to use is privacyinquiry@choicehotels.com for privacy inquiries. Another email address to contact the Quality Inn team is trademarks@choicehotels.com. This email is for trademark inquiries. Upon receipt of an email at either of these two Quality Inn Corporate office email addresses, it will be directed internally to the representative who can attend to it. The company responds within 24 to 48 hours.

Comfort Inn Corporate office is in Maryland in the United States. The address is 1 Choice Hotels Circle, STE 400, Rockville, Maryland, 20850, United States. This is also the address for the Quality Inn headquarters. Additionally, there are regional Quality Inn addresses where customer service is available. In the UK, the office is at the Choice Hotels in London. For clients in Central and Eastern Europe in Munich, there is a company corporate office in Germany at Rosenheimerstrasse 143c. In Western Europe, the Choice Hotel is on two rue Christophe Colomb, Massay, France.

To get assistance Quality Inn Corporate via the website, clients sign in and receive personalized information regarding bookings, reservations, payments, cancellations, and more. It's best to register and have an account to make the most of the account. Another way of using the website is to scroll down to the bottom of the page and click on Customer Support. Follow that by clicking on the Contact Form to fill out the details and reach out to the team. Also, look at the FAQs section for answers to general questions, which will be found in this section for self-help.

PissedConsumer Club

Contact Information

Quality Inn Website:

Quality Inn Help Center:

Corporate Office Address:

Quality Inn
1 Choice Hotels Circle, STE 400
Rockville, Maryland 20850
United States

Other Info (opening hours):

Other Location:

13508 State Route 15

Montpelier, OH 43543

More contact details

How Customers Rate Quality Inn Support?

3.3 / 5
Needs improvement

Based on 1K calls to Quality Inn customer support through PissedConsumer.com and 3 survey responses.

Total Calls
1K
Avg Call Duration
04:44
Issues Resolved
7%

Why Customers Call Quality Inn?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 28%
  • Product/ Service 20%
  • Payments and Charges 18%
  • Staff 12%
  • Refund 10%
  • Request for Information 5%
  • Activation/ Cancellation 2%
  • Shipping and Delivery 2%
  • Employment 1%
  • Account 1%
  • Return/ Replace <1%
  • Cards <1%

Customer Inquiries & Issues

28%
  • "Trash"
  • "Cockroaches in the rooms... we are in the second room of our stay and both rooms have had cockroaches. Plus, the first room was not cleaned when we checked in. Beds not made, trash in room and bathroom . We had to make the beds and clean the room"
  • "Reservation problem"

Product/ Service

20%
  • "Complaint"
  • "Complaint for Quality Inn & Suites"
  • "Obviously to complain about the *** service"

Payments and Charges

18%
  • "Charged after I refused to pay due to conditions"
  • "I'm wondering why I'm being charged an extra $115 from the quality inn in *** when I paid for two nights through Expedia"
  • "Over charge"

Staff

12%
  • "Rude front desk"
  • "Bad customer service"
  • "Manager was rude and hard to get a hold of. Hotels.com cannot get ahold of him to resolve a reservation dispute either."

Refund

10%
  • "Refund on unused room due to room condition"
  • "Refund"
  • "Refunded my money"

Request for Information

5%
  • "Requesting refund for unsanitary conditions"
  • "Concerned customer"
  • "Questions about after pay"

Activation/ Cancellation

2%
  • "Cancel reservation"
  • "Cancel room and payment"
  • "Need to cancel reservations and they want do it"

Shipping and Delivery

2%
  • "Lost item"
  • "Almost been 30 days and I haven't received my refund"
  • "Vacation package"

Employment

1%
  • "Need my w2"
  • "Paycheck never recieved"
  • "Unpaid wages"

Account

1%
  • "Put ahold on some money in my bank account.Even though I didn't stay there and they won't release it and I need it"
  • "No power took over $300 from my bank account"
  • "Money stolen from my bank / racial profile"

Return/ Replace

<1%
  • "Change my date's or cancel the dates. I'm getting two different answers from the hotel and Expedia"
  • "Change of location"
  • "Wrong date"

Cards

<1%
  • "Money has been taken off my bank card"
  • "Wrong credit card number"
  • "No front desk key card does not work locked out of room"

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Frequently Asked Questions

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PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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